FAQs

Whoever you are, a Traveler or a Guide, you pay nothing to Livenguide. As a Traveler, you can find a Tour or a local Guide with Livenguide. You can also create a Tour, be a Guide and earn money.

Livenguide connects people; helps us travel and enjoy time together; and allows us to share our reviews and travel experiences.

We believe in travel and live with mutual respect between people as well as respect to the environment. We promote green values and engage ourselves to spend our earnings to make a better world.

We are from Saigon, Phnom Penh, Paris, London and Seattle. Our head office is in France.

You share activities near your home: a boat ride, hiking, musical events, museums, cooking or shopping experiences...

You earn money during your free time and make new friends from different countries.

You find a truly local guide, get to know him/her and have a chat before traveling together.

You make money using your house/flat and your car: create homestay tours, drive people around the city...

You can use Livenguide. We are here to help. And Livenguide is completely free.

As a Traveler, you pay only the Guide. As a Guide, you receive all the money from the Traveler.

Using the chat area, the Traveler and Guide discuss the travel arragements and agree on a price and payment method. The Guide will then fill in a Travel Agreement summarising their itinerary and send it to the Traveler to sign. This can be reworked unti the Traveler is happy and the document si signed by both sides.

Livenguide is completely free, Traveler pays Guide directly an agreed price. Traveler and Guide pay nothing to Livenguide before, during or after travel.

You can travel with truly local Guides at the best price. It is easy and simple on Livenguide.

Search: Type a keyword (country, city, or a guide name you know) to search for your Guide and Tour. You can then filter the results by using different criteria: Guide or Tour, Gender, Prices, Availability and Languages.

Contact: If you select a Guide, you can enter Guide's dashboard and click Send Message and chat with the Guide to plan your travel. If you chose a Tour, besides clicking on Send Message to the Guide owner of this Tour, you can also click Book Now to inform the Guide of your interest in her/his Tour. 

Travel: When you and the Guide have come to an agreement in the chat area, the Guide fills a simple Travel Agreement summarising tour information and sends you for your signature. You can then travel with your Guide. 

Review & Share: After traveling, you can review and rate your Guide. Your review will be published in the Guide's dashboard. You can share photos and travel experiences on your dashboard.  

Livenguide is completely free, Traveler pays Guide directly an agreed price. Traveler and Guide pay nothing to Livenguide before, during or after travel.

You can be a Guide at where you live and earn money. It is easy and simple on Livenguide.

Create: When signed up, you have access to your profile. To increase the chance of being contacted as a Guide, you need to complete your profile and give at least your guide price in USD per hour, your city and country. You can also create Tour(s) to present your knowledge, photos and experiences of where you live and guide. You give your Tour(s) a price in USD per traveler.

Answer: A Traveler can contact you by sending you a message, booking your Tour, or commenting on your status. You can then answer their request, discuss and plan their trip in the chat area. 

Guide: When you and a Traveler have come to an agreement, you will compile a Travel Agreement summarising your tour information and send to the Traveler to sign. Then you can guide your Traveler, enjoy the trip and earn money.

Improve & Share: After traveling, you will receive a review and rating from the Traveler. These reviews prove your good service, help you improve and improve your chances of guiding and earning money in the future. You can also share your photos and travel experiences on your dashboard.

Livenguide is completely free, Traveler pays Guide directly an agreed price. Traveler and Guide pay nothing to Livenguide before, during or after travel.

To profit most from our service, you are advised to take the following steps:

  • Sign up using your email address or activated Facebook account;
  • Update your profile with as much information and as many photos as possible. Most importantly: your city and country, give yourself a Guide price, it can be 0 USD/hr. This information increases significantly your chance of being contacted;
  • Create Tour(s) to present your knowledge and experience. Your Tours show how you can help others explore where you live while you can earn money;
  • Reply to bookings and messages from Travelers. When you come to an agreement, use the Travel Agreement to summarise your itinerary;
  • Enjoy traveling as a Traveler or a Guide. Share your experiences; review your Guide using the Livenguide social network platform: post a status, comment, like, dislike, etc. on your dashboard and that of your contacts.

We continually monitor our system to ensure Travelers can find their best Guides, and vice versa.

Without signing in, you can search for a Tour or a Guide in a location you'd like to visit, you can see a Tour and Guide's dashboard and information.

You need to sign in to:

  • Send message to other Users, Guide or Traveler, to chat and plan a trip;
  • Create your profile and Tour(s) to present yourself and your knowledge, photos and experiences of where you live;
  • Post a status, photos etc to share your experience on your dashboard;
  • Like, dislike, comment on the dashboard of other users.

If you are a first time user, you need to sign up using your activated Facebook or your email & a password. It is simple and quick. By signing up, you commit to nothing and pay nothing.

A User can be a Traveler one day and a Guide the other day if she/he wants. Every User has a Credits number determined as follows:

Your Credits increase when you post a status (+3), your status is liked (+1), you post a comment (+2), you are added as contact (+5), you create a tour (+8), your Tour is booked or your Travel Agreement signed (+5), you as a Traveler review Guide after tour (+5), you á a Guide are given Review Credits (1 to 20), which are those that a Traveler rates you after a travel you guide. 

Your Credits decrease when your status is disliked (-1), you remove a contact (-5).

Good Guides have normally high Credits. Besides, the more you interact with other Users in Livenguide platform, the better you improve your Credits. 

Users with higher Credits are shown higher in search results, therefore have more chance of being contacted as Guides, and earn more money.

Finding a good Guide is our top priority. You can find a good Guide by:

  • Read the Guide's Tour(s) and Profile, see how the Guide presents her/himself and her/his service;
  • See the review & rating to know the Guide's service history, chat with the Guide's previous Travelers;
  • See the Credits. Guides with higher Credits are more motivated and devoted to their job;
  • Read the Guide's dashboard, see how the Guide posts, replies to comment and interacts with others in Livenguide;
  • Chat with the Guide and use your judgement to find YOUR best Guide. Which travel agency can give you is opportunity to choose the Guide you feel the most appropriate for you and your travel needs?

We continually monitor our system to ensure Travelers can find their best Guides, and vice versa.

Personal data security and privacy is top priority of Livenguide. Livenguide takes all necessary measures to keep your personal data safe.

The following information is kept confidential:

  • Personal information you provide (email, phone, birthday) is not shown to the public;
  • Your password is encrypted and no one knows, even Livenguide’s admins;
  • All chat messages are not known to anyone, even Livenguide’s admins;
  • Your Travel Agreements are known only by you and your Guide/Traveler.

The following information is public: your dashboard, tour, profile, status, comment, like, dislike, review of guides. 

Livenguide will delete any content and information contrary to its ethics of mutual respect between people and respect to the environment. If we have evidence of any infringement of these values, we will treat the offending parties very seriously by reminding, banning or even prosecuting by law.

We believe in travel, mutual respect between people and respect for the environment. Livenguide is completely free. 

To help us to fulfill this goal, you are encouraged to:

  • Respect other people by posting, commenting and behaving correctly. Travel together with mutual respect and with care for the environment.
  • Use the Livenguide chat area to discuss your travel and when ready, the Guide will fill in the Travel Agreement and send it to the Traveler to sign. The Travel Agreement is kept by Livenguide as proof of their discussion and the tour.
  • Review (if you are Traveler) correctly and promptly Guide after the tour. Traveler and Guide share their travel experience on their dashboards. These reviews and shares encourage the Guide to work better; they are also very helpful for other Users.

Our ethics are mutual respect and respect to the environment. If we have evidence of any infringement of these values, we will treat the offending parties very seriously by reminding, banning or even prosecuting by law.

We try our best to promote these values by providing Users with the best service so that everybody, whether they are Travelers or Guides, are happy with the experiences they share.